Common Customer Questions Q&A Library: The 20 Most Frequently Encountered Questions and Standard Answers at Partner Delivery Sites

Current public sources are insufficient to support a reliable “20 common customer questions and standard answers” body text tailored to Dify delivery sites.

Scattered troubleshooting articles can be found on the public web, but it is difficult to confirm which questions are most frequent at your delivery sites and which answers are the standard messaging you wish to use consistently with customers. Therefore, this topic is better suited to be completed directly from your internal experience.

Recommended Content for Your Subsequent Addition

Please prioritize organizing the following question types and providing your internally approved standard answers:

1. Why can’t content be found after uploading
2. Why are answers inconsistent
3. Why is PDF parsing slow
4. Why does the Agent keep invoking tools
5. Why does it work in the test environment but not in production
6. Why are permissions incorrect after SSO login
7. Why hasn’t the License taken effect after refresh
8. Why did certain configurations stop working after an upgrade
9. Why are model invocations returning errors / being rate-limited
10. Why is object storage or the vector database experiencing anomalies

Recommended Writing Template

For each question, a consistent three-part structure is recommended:

1. Symptom
2. Common Causes
3. Standard Answer / Recommended Action

Public Source References

Current Conclusion

• Public sources are only sufficient to support scattered questions and are not enough to form your proprietary delivery-site Q&A standard library.
• This topic is recommended to be completed collaboratively by your internal delivery, after-sales, and operations teams.